![]() regulator announcement represent less than 0.01% of units sold - of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard. We received a very limited number of reports - the totals in the U.S. In an additional comment on its safety record, Fitbit added:Ĭustomer safety is always Fitbit’s top priority and out of an abundance of caution, we are voluntarily recalling Fitbit Ionic smartwatches. The recall was prompted by 115 reports in the US (and 59 further reports internationally) of the watch overheating there were 78 reports of burn injuries sustained in the US (and another 40 internationally), of which there were two reports of third-degree burns, and four reports of second-degree burns. ![]() For instructions, see: How do I erase my Fitbit device? Before recycling their device, we recommend that customers erase or factory reset it to protect their personal information. Users in the UK who have a Fitbit Ionic device should stop using their device and visit the dedicated webpage at /ionic or call the Fitbit Customer Service line at 08 to receive a refund.įitbit is asking all customers to dispose of Ionic safely at an appropriate local collection point or recycling facility in accordance with local guidelines for recycling of lithium ion batteries and electronic devices. Responding to Trusted Reviews’ request for comment, Fitbit gave the following advice to British consumers who have purchased the device: ![]() The Fitbit Ionic product recall page is accessible via this hyperlink., and the 24/7 US helpline can be found at 88. Upon its receipt, the customers will be issued with a $299 (~£224) refund. The CPSC advises North American customers who have purchased the watch to stop using it and contact Fitbit to receive pre-paid packaging by which to return the device. According to the US Consumer Product Safety Commission, the device was recalled because “the lithium-ion battery in the Ionic smartwatch can overheat, posing a burn hazard.” Approximately 1 million of the watches were sold in the US, and a further 693,000 were sold in other countries worldwide.
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